How Umrah.org.pk collects, handles, and protects your personal data, inquiry details, and pilgrimage travel documents.
Last updated: September 2026. This policy applies to all visitors, callers, and pilgrims using Umrah.org.pk or contacting our support channels.
1. Information we collect
We collect only the information necessary to provide accurate Umrah quotes, answer pilgrimage inquiries, and process travel bookings. This includes:
- Contact information: Your name, WhatsApp number, phone number, and email address when you submit an inquiry form or message us directly.
- Trip preferences: Desired departure city (Islamabad, Lahore, Karachi, Multan, Faisalabad, Peshawar), planned travel month or dates, duration (7, 10, 14, 15, or 21 days), and room occupancy preference (Double, Triple, Quad, or Sharing).
- Travel documentation (Confirmed bookings only): Passport scans, national identity card (CNIC) copies, photographs, and vaccination certificates required by the Saudi Ministry of Hajj & Umrah and airline booking systems.
- Technical data: Standard non-identifying server log data such as IP address, browser type, and page access timestamps to prevent automated abuse and improve website speed.
2. How we use your information
We use your information solely for legitimate pilgrimage service purposes:
- Providing transparent, written package quotations via WhatsApp, SMS, phone call, or email.
- Coordinating with licensed partner travel agencies (Mashal Travels, Al-Ehram Travels, Travigation, Meezab Group) to issue official PNR tickets, hotel reservation vouchers, and Saudi Umrah e-visas.
- Delivering flight schedule change alerts, boarding gate notices, and on-ground transport updates before and during your journey.
- Responding to customer service inquiries, billing verifications, and written feedback.
3. We never sell or rent your personal data
Strict Anti-Spam Guarantee: We do not sell, trade, rent, or lease your personal information or telephone numbers to third-party telemarketers, credit card issuers, or independent advertising networks. Your details are never shared outside the direct operational partners responsible for fulfilling your specific travel package.
4. Data sharing with licensed operators and authorities
When you confirm a booking, your passport and travel details are transmitted securely to:
- Our accredited partner travel operators for official issuance of group airline tickets and hotel reservation vouchers.
- The Saudi Ministry of Hajj & Umrah and the Muqeem / Nusuk platforms for official Umrah visa processing and insurance enrollment.
- Airlines (such as PIA, Saudia, Airblue, AirSial, SereneAir, or Gulf carriers) to fulfill passenger manifest and ticketing requirements.
5. Cookies and analytics
Umrah.org.pk uses minimal, privacy-respecting cookies to ensure our inquiry forms function properly, retain session state during form submissions, and monitor aggregated, anonymized website performance. We do not employ aggressive cross-site behavioral tracking cookies.
6. Data retention and your rights
We retain inquiry information only for as long as needed to answer your questions and assist your travel plans. General inquiries that do not result in a confirmed reservation are regularly purged from our communication queues.
You have the right to request a summary of the personal information we hold regarding your inquiry or to request the complete deletion of your records from our active messaging systems. To exercise these rights, simply email us at [email protected] or send a WhatsApp message to +92 315 5031154.
7. Questions and contact
For any privacy inquiries or data-related questions, please contact our administrative office:
Umrah.org.pk
Office F21, Gulberg Business Center, Executive Block, Gulberg Greens, Islamabad
Phone: +92 315 5031154 / 051-5913475
Email: [email protected]